Return & refund policy
Buyer's remorse? No Prob-lemo. We'll accept returns like it never even happened
Neon-factory will accept items that are in new, unused condition! We will replace items if they are defective or damaged. For a full refund or exchange, email firstname.lastname@example.org or call us at: +1 205-772-8182. Then mail out your item within 30 days of original order. We'll credit back the full amount of the item. Boom!
For any other questions you may have, like order status, size recommendations, etc., please reach out to us at email@example.com.
Unfortunately we can not accept return and refund for custom items.